Refund Policy

This policy applies to purchases made directly on the Labnology platform. Purchases made through third-party channels (institutional resellers, app stores) are governed by that channel's refund rules.

When a free trial is offered, you will not be charged until the trial ends. You may cancel at any time during the trial from your account settings; cancellation before the trial ends prevents any charge.

Monthly subscriptions renew automatically. You may cancel at any time; cancellation stops future renewals but does not refund the current billing period. You keep access through the end of the paid period.

Annual plans are eligible for a full refund within 14 days of the initial purchase, provided the account has consumed only minimal content (as measured by lessons completed and questions attempted). After 14 days, or if substantial usage has occurred, annual plans are non-refundable but can be cancelled to stop the next renewal.

One-time purchases of specific bundles or exam packs are refundable within 7 days of purchase if the content has not been substantially accessed. Digital items downloaded or unlocked in full are non-refundable.

We consider refund requests outside these windows on a case-by-case basis in situations such as accidental duplicate charges, unauthorized transactions, extended platform outages that materially impacted your ability to study, or documented financial hardship. Contact us and describe the situation.

1. Email billing@labnology.app from the address on your account.
2. Include your order number or the last four digits of the payment method.
3. Describe the reason. We may ask for additional information.
4. Approved refunds are issued to the original payment method, typically within 5–10 business days.

Please contact us before filing a chargeback — most issues are faster to resolve directly. Chargebacks may result in suspension of your account pending investigation.

We may update this Refund Policy. Changes apply to purchases made on or after the effective date; earlier purchases keep the terms that applied at the time of purchase.

Billing and refund questions: billing@labnology.app.