Privacy Policy

• Account information: name, email address, and (if you choose) a display avatar, mentor profile, or preferred first name used for tutor greetings.
• Learning activity: lessons started and completed, quiz answers, Socratic check responses, and mastery progress — used to personalize your experience and progress dashboards.
• Usage analytics: pages visited, features used, device and browser type, and approximate location derived from IP — used to improve product quality.
• Support communications: messages you send us, including feedback, error reports, and mentor applications.

• Operate the Service, including authentication, lesson delivery, tutor interactions, and progress tracking;
• Personalize content, recommendations, and difficulty;
• Improve curriculum, fix bugs, and monitor abuse or security incidents;
• Send transactional messages (account, billing, security) and — if you opt in — educational newsletters.

We do not sell your personal information.

When you use tutor Q&A, translation, or other AI-powered features, your prompt and relevant lesson context are sent to our AI provider(s) to generate a response. Do not include real patient identifiers in prompts. Prompts and responses may be logged for abuse prevention and quality improvement.

We use strictly necessary cookies to keep you signed in and product-analytics cookies to understand aggregate usage. You can control cookies through your browser settings; disabling required cookies may prevent sign-in.

We share personal information only with:

• Service providers that host, secure, or operate the platform on our behalf under written data-processing agreements;
• Our third-party payment processor, Stripe, Inc. Labnology does not collect, transmit, or store your full card number, CVC, or bank credentials. When you purchase a subscription or product, you are redirected to Stripe’s hosted, PCI-DSS Level 1 certified checkout page, where all payment details are entered and encrypted off-site on Stripe’s systems. We receive only limited transaction data back from Stripe — such as your name, billing email, billing country, the last four digits and brand of the card, the amount, and whether the payment succeeded — which we use for receipts, subscription entitlements, tax records, refunds, and fraud prevention. Stripe processes this information as an independent controller under its own privacy policy. If we introduce an additional processor (for example, Paddle as merchant of record), this section will be updated before that processor goes live;
• Authorities when required by valid legal process, to protect user safety, or to prevent fraud.

We keep account information for as long as your account is active. Learning progress is retained so you can resume study across sessions. You may request deletion of your account and associated data at any time; some records (for example, billing history required by law) may be retained for a longer period.

Labnology uses industry-standard access controls, row-level security on the database, encrypted transport (HTTPS), and managed authentication. No system is perfectly secure — please use a strong, unique password and enable any additional protections offered.

The Service is intended for medical laboratory science students, educators, and clinicians. It is not directed to children under 13, and we do not knowingly collect personal information from them.

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to object to certain uses. Contact us to exercise these rights.

Labnology and its providers may process data in countries other than yours. Where required, we rely on appropriate legal safeguards for cross-border transfers.

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

Privacy questions or requests can be sent to privacy@labnology.app.